At KM Hing Udyog Private Limited, customer satisfaction is important to us. We take every possible care to pack and dispatch our products safely and in good condition. However, if you receive a damaged, incorrect, or defective product, please contact us within the timeline mentioned below.

Eligibility for Return or Replacement

You may request a return or replacement if:

• You received a damaged or leaking product.
• You received the wrong product or wrong quantity.
• The product packaging was already opened or tampered with at the time of delivery.
• The product received is materially different from what was ordered.

To help us process your request, please share clear photos or videos of the product, packaging, shipping label, and the issue.

Return Request Timeline

Any return, replacement, or refund request must be raised within 48 hours of delivery.

Requests submitted after this period may not be eligible for review.

Non-Returnable Items

Because our products are food items, we cannot accept returns for:

• Opened or used products.
• Products returned due to personal taste or preference.
• Incorrect orders placed by the customer.
• Products damaged after delivery due to improper storage or handling.
• Items without original packaging or proof of purchase.

Refund Process

Once your request is reviewed and approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, the refunded amount may take 5–10 business days to reflect in your account.

For Cash on Delivery orders, our support team may request your bank or UPI details for processing an approved refund.

Replacement

If an eligible product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on stock availability and the nature of the issue.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled only before they are dispatched. Once an order has been shipped, cancellation may not be possible.

Shipping Charges

If the return or replacement is approved because of an error from our side, such as a wrong or damaged product, the applicable return or replacement shipping cost will be handled by us.

For other cases, shipping charges may be non-refundable.

Contact Us

For any refund, return, replacement, or order-related query, please contact us:

KM Hing Udyog Private Limited
Phone: +91 921-921-9999
Email: support@kmhingudhyogpvtltd.com
Address: 8/42 Kothari Compound, Brahmanpuri, Mendu, Hathras – 204101, Uttar Pradesh, India

Our support team will review your request and assist you as quickly as possible.

At KM Hing Udyog Private Limited, customer satisfaction is important to us. We take every possible care to pack and dispatch our products safely and in good condition. However, if you receive a damaged, incorrect, or defective product, please contact us within the timeline mentioned below.

Eligibility for Return or Replacement

You may request a return or replacement if:

• You received a damaged or leaking product.
• You received the wrong product or wrong quantity.
• The product packaging was already opened or tampered with at the time of delivery.
• The product received is materially different from what was ordered.

To help us process your request, please share clear photos or videos of the product, packaging, shipping label, and the issue.

Return Request Timeline

Any return, replacement, or refund request must be raised within 48 hours of delivery.

Requests submitted after this period may not be eligible for review.

Non-Returnable Items

Because our products are food items, we cannot accept returns for:

• Opened or used products.
• Products returned due to personal taste or preference.
• Incorrect orders placed by the customer.
• Products damaged after delivery due to improper storage or handling.
• Items without original packaging or proof of purchase.

Refund Process

Once your request is reviewed and approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, the refunded amount may take 5–10 business days to reflect in your account.

For Cash on Delivery orders, our support team may request your bank or UPI details for processing an approved refund.

Replacement

If an eligible product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on stock availability and the nature of the issue.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled only before they are dispatched. Once an order has been shipped, cancellation may not be possible.

Shipping Charges

If the return or replacement is approved because of an error from our side, such as a wrong or damaged product, the applicable return or replacement shipping cost will be handled by us.

For other cases, shipping charges may be non-refundable.

Contact Us

For any refund, return, replacement, or order-related query, please contact us:

KM Hing Udyog Private Limited
Phone: +91 921-921-9999
Email: support@kmhingudhyogpvtltd.com
Address: 8/42 Kothari Compound, Brahmanpuri, Mendu, Hathras – 204101, Uttar Pradesh, India

Our support team will review your request and assist you as quickly as possible.